Politique de confidentialité et cookies

Please read this privacy policy and our cookie policy carefully before browsing and registering.

Privacy and Cookies Policy

Shop.AllaRicerca.it wants to offer you the best services through its websites.
Information security is a priority for us.
This privacy statement is specific to the online shop at Shop.allaRicerca.it and should be considered absolutely separate from the general privacy statement of the main AllaRicerca.it website, as it relates to a very different type of site from the main one.

This information is provided in accordance with the provisions of Legislative Decree 196/2003 (current law in italy) relating to the Code for the protection of personal data.

Please take the time to carefully read this information regarding the collection and use of data.

Some of the information we collect is shared with third party companies based on the services we have asked them to perform on our behalf.
Examples include companies that provide shipping and order tracking services to ensure that products arrive at their destination, companies that process payments on our behalf, payment service providers to ensure that payments are made securely, etc.

01. What information do we collect and why?

A. Registration information

This is the information we need to create an account for you in our shop and to ensure that you can make a purchase in complete security. This information is used to identify or locate an individual or company that registers with our store.

We collect the information to ensure a secure shopping experience, to provide assistance when needed, to ship the purchased product to the address provided by the customer, and to compile statistics about the use of the store for the purpose of improving our services.
The information is also used by us and third parties we work with to assist you with the purchase and delivery process.

Our store has agreements through the Shopify platform with manufacturers or suppliers of the products in the store via the dropshipping system, which means that the products are not handled and shipped from our warehouses, but are shipped directly from the various suppliers after the order is placed.
Your details, such as your first and last name, destination physical address, telephone number and order details, are sent to our suppliers in order to deliver the purchased product to you within the timeframe indicated in each product description.

Our suppliers are located both in Italy and in the EU, as well as outside the EU, so shipments for an order may be made from multiple locations and shipping information may be shared with multiple companies based on your order.
No other information is sent to our suppliers except for the specific purpose of shipping a purchased product.

Information collected from consumers
The information collected is as follows
Personal information such as your name and address
Contact details such as your email address, telephone number
Your order details, the products you have purchased
The services used through our shop
Your order and payment status
Browsing data

Data collected from customers using VAT
In addition to the information collected for individual customers, we also collect the following information
- Name or company name
- Tax code
- Home or registered office address
- VAT number
- Consignee code or PEC

This information is necessary to ship the products purchased and to correctly issue invoices, provide assistance in case of need, make a return, etc.
The invoices issued can be consulted in the tax drawer of the Agenzia delle Entrate.

Data collected for shipment
- Name and surname/company name
Destination address
Your telephone number
Your order details, such as product name and quantity

B. Information collected from unregistered/non-registered users

If you have not registered or logged in to the shop, we would like to inform you that we collect anonymous browsing information that does not identify you.
The data collected is aggregated into general statistics in order to have general information about the use of the shop and to be able to improve our services.
This data is collected through the tracking methods of Google, Bing and various social platforms that we use, in compliance with the GDPR regulations, which require IP anonymisation.

C. Contact form data

Based on the form, we collect your email, name, phone number (optional) and messages you send us.
This data is only kept on our email list for the purpose for which it was collected.
For contact forms, the emails and your data are only used to answer various support questions.

D. Newsletter Data

We only collect information for marketing purposes from users who voluntarily subscribe to our newsletters.
You may withdraw your consent to receive newsletters at any time by clicking on the "unsubscribe" link contained in any newsletter or communication you receive, or by sending an email to shop@allaricerca.it.
We use tracking systems in our newsletters to measure interaction with the newsletter (e.g. opening of the email, links clicked). We use this information for general statistical purposes and to improve and develop our content and customer communications.
The data we collect does not identify the user who clicked on the links, it is only general data aggregated as a percentage of the total number of emails sent.

02. Retention period and deletion

We will only keep your data for as long as is necessary to fulfil the purpose for which it is processed, for as long as is required by law, or until you object to the processing or withdraw your consent.
We undertake to review annually whether the data we hold about you is still necessary to fulfil that purpose and to delete it from our databases if it is no longer necessary for that purpose.
Some data may be retained to comply with legal obligations or to establish, exercise or defend legal claims.

Data from users who have been inactive for more than 2 years will be deleted from our systems on an annual basis, following a pre-deletion notification email.
If the user chooses to remain on our systems, all they need to do is log in to the shop to keep their account active.
Once the account has been deleted, the user will need to re-register if they wish to return.

If users have not made any recent purchases, they can request that their data be deleted at any time by writing to us at shop@allaricerca.it.
Cancellation takes max. 24 hours.

3. Payment methods and processing of your bank details

In our shop, we have integrated instant electronic payment with credit/debit cards or prepaid cards.
You can also pay in instalments thanks to the integration of Satispay services.
Once you have chosen your payment method, you will be asked to provide the details of the payment service you wish to use to complete your purchase.
These are processed and sent directly to the various payment service providers and are never managed or stored in our databases.
We use the following payment providers:

With Amazon Pay, it only takes three simple steps to pay.
By choosing Amazon Pay as your payment method, you do not need to create an additional account in the store, which may be required for other payment methods.
You will be asked to sign in to your Amazon account if you have not already done so. Once logged in, your account will be linked to the site's payment process.
You are now ready to complete your purchase. Confirm the address and credit card information already stored in your Amazon account and complete the payment. If you need to change your credit card or delivery address, you can update this information from your Amazon.co.uk account.
In addition to the purchase confirmation email you receive from our store, Amazon Pay will send you two emails: one to notify you that your payment has been authorised and another to confirm that your payment has been completed.

We will send you personal information such as your first and last name, delivery address, email address, telephone number, the amount to be paid and your IP address so that you can authorise payment using this payment method. In order to authorise payment, you must have an active PayPal account.
Your information will be verified both by paypal and by providers in close contact with paypal, such as credit reference agencies, banks, etc., to verify your identity and the actual availability of funds in your account.
If you use paypal and have an active account, you can also view paypal's terms and conditions by clicking here: https://www.paypal.com/it/webapps/mpp/ua/useragreement-full

Credit/Debit or Prepaid Cards
For credit cards, we use Shopify Payments, which uses a secure connection to each customer's bank.
More information can be found on the Shopify Payments terms and conditions page https://www.shopify.com/legal/terms-payments-it
If you choose this method, your payment provider will send us your payment ID so that we can correctly identify you in the store.
We do not store or manage your credit card details.
Card management is the sole responsibility of your chosen payment provider.

Payment in instalments with Satispay
You can use the services of Satispay to make purchases in our shop either by paying the full amount immediately or by choosing to pay in instalments.
Regardless of your choice, your data is not managed and stored by us but is sent directly to Satispay, which will manage your data in order to make the payment to us.
You will need an active Satispay account to take advantage of this type of payment.
Also consider reviewing Satispay's terms and conditions of use before proceeding by following this link https://www.satispay.com/it-it/legal/condizioni-satispay-consumer/

04. Shop-integrated services and applications that interact with your information

In order to provide you with the best possible service, we have integrated several applications into the store.

Here is a list of the integrated applications, what data we send and why:

Facebook, Instagram, TikTok and Pinterest
We use the social networks Facebook, Instagram, TikTok and Pinterest to communicate with our followers and provide information about our products and initiatives.
We receive statistics about the use of our pages (e.g. number, interactions such as likes and comments, demographics and other aggregate information or statistics) from the social networks where we are present through a tracking code provided by the platforms themselves.
We have no control over the data processed by the various social platforms. When you click through to us from social networks, your initial data is processed in accordance with the policies you have signed up to with those networks.
We do not send your information to social networking sites, but only receive general information in the form of general statistics that do not identify any particular individual.

Upsell and Brevo
Through these applications we collect and manage data from our users in order to be able to send our newsletters and communications, so data such as name, email and telephone number that the customer has voluntarily sent us when subscribing to the newsletter are managed through these applications.

Parcel Panel
Through this application we offer order tracking from the supplier to the customer.
We forward data such as name, destination address, and order number in order to be able to process the status of the shipment in real time and give the customer all information related to the order placed.

05. Use of cookies

When you access the Site, you can search for and consult certain information without disclosing your identity. Cookies may be used regardless of your status, whether you are registered or not, and, as provided, you have the right to refuse their use.

Cookies" are small text files that are transferred from a web server to your hard drive and stored on your computer.
They are used to manage various functions such as registration and login for security reasons (see table).

When you access the site for the first time or after a long period of time, the system will display a small window with the list of cookies, the possibility of refusing their use and a link to this page.

Once you have made your choices, you can change them by clicking on this link Cookies Preferences or on the link in the footer of each page.

You can also set your browser to refuse cookies. However, rejecting cookies may limit your access to certain features of the Site. For example, you may find it difficult to log in to the user area with your login and password, or you may not be able to use the interactive features of the Site. However, it is usually possible to use some basic features of the Site even if you choose to decline cookies.


Necessary for site operation - When you log in to the site to access your user panel, cookies are used to verify your identity each time you change pages and as time passes.
These cookies are indispensable for the site to function properly.
--It is not possible to refuse these cookies via the management interface that is automatically proposed by the system.
It is however possible, as mentioned, to configure the browser to disallow their use.
In this case, it will not be possible to use the user panel correctly.

Performance cookies - These cookies allow us to monitor the performance of our shop. All information collected is anonymous.
They are not essential for the use of the site.
--By rejecting these cookies, it will not be possible for us to integrate the information to be able to implement general statistics on shop visit trends.

Sharing on social media - These cookies are used to allow you to share, the pages that provide for it, on your social profiles.
They are not essential for the use of the site.
By using them you adhere to the privacy policy of the various social networks to which you are subscribed.
--Rejecting these cookies will make it impossible to share a page on social networks.
You will still be able to copy the link to the page and share it manually.

Details on individual Cookies:
Google Recapcha - necessary to prevent registrations and the receipt of spam from illegal bots/automated applications.
Google web fonts - google fonts are used to improve the performance of the shop and to provide a better appearance to the text on the shop. The fonts are stored in the bowser cache.
These cookies do not collect or send data, they are only used for the operation of the site
Google Analitycs - is used with IP masking to ensure that IP addresses are recorded anonymously.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
The recipient of the data collected is Google. Data sent by us and linked to cookies, user IDs (e.g. user IDs) or advertising IDs are automatically deleted after 14 months. As with all cookies, you can revoke your consent at any time .

05. Storage and protection of your data

The data collected and processed is protected using physical and logical methods to minimise the risks of unauthorised access, dissemination, loss and destruction of data.
Insofar as we use third-party companies to host our servers, the security regarding access to these servers is entrusted to this company (internet provider).
Our provider is not in possession of the access data to our shop.
We use the Shopify system to publish and manage the shop, so we work under joint responsibility with Shopify International Ltd.
Attn: Data Protection Officer c/o Intertrust Ireland 2nd Floor 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32 Ireland
Shopify also acts as an internet provider by providing us with the necessary space to store and manage the data.
Shopify sends the data to its office in Canada, the data is protected by Canadian law, which according to the European Commission ensures adequate data protection.
To find out more

06. Control over your information

We give you the possibility to consult and modify the information provided by users by accessing their profile on the shop, after logging into their account.

shop.AllaRicerca.it may send e-mails to users for various reasons such as notifications related to the operation of the shop, changes to the system or conditions, or notices of various kinds that are particularly important or required by law.

If you do not wish to receive any kind of notification, you must close your account. To close their account, request the total or partial deletion of all data in our possession, users must write to us at the following email shop@allaricerca.it
Please note that if you have an active order, you cannot close your account even if there is an explicit request from the user, as it is important to have the user's data available in order to be able to complete the service in progress, or to make a return if requested.
At the end of the period the data will be deleted as requested

07. Notification of Changes

We reserve the right to change this Privacy Policy from time to time at our sole discretion, taking into account legislation.
Please take note of the date highlighted as the last modification in this document to check if the Privacy Policy has changed since you last consulted it. Please note that if you have applied restrictions to our communications in your profile, these preferences will not be changed by us without your consent.
In the event that shop.AllaRicerca.it changes its status, you will be notified by e-mail with the new legal information. These terms and conditions may be subject to change.
In the event of substantial changes, shop.allaricerca.it will notify you by prominently posting these changes on its pages.

08. Your responsibility

You must also ensure the security of your account by adopting sufficiently complicated passwords and storing them securely.
You must also ensure that your systems are sufficiently secure.

9. Your rights

Right to information - users may ask us whether and to what extent we process their data;

Right of access to data

Right to rectification - if data is incomplete or incorrect

Right to erasure - right to be forgotten;

Right to restriction of processing - users can request to restrict the processing of their data

Right to data portability - users may request us to provide them with their data that we have collected and to transfer it to another party in a structured, common and machine-readable format without any hindrance from us, provided that it is done by automated procedures. If technically possible, you can ask us to transfer your data directly to another responsible party;

Right of objection - If we process your data for a legitimate interest, you may object to this data processing at any time; this also applies to profiling. In this case, we will refrain from further processing your personal data unless there are compelling legitimate grounds for processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

If you believe that we are processing your data in violation of data protection law, please contact us at shop@allaricerca.it so that we can clarify any issues.

10. Responsible for data processing

This site belongs to 2WayAgency di Andrea Greco, PIVA IT02058880036, REA NO-212909, head office in Novara, 28100, Italy, via Alfredo Concia 2A, e-mail: shop@allaricerca.it, also the data controller of the data collected through interaction with this site.

Need assistance with privacy issues? Write to us at shop@allaricerca.it and our team will answer any questions or queries you may have.

This Policy was last modified on 26 April 2024
This is a translation of the original text which was edited in the Italian language.