Conditions générales de vente

Veuillez lire attentivement les conditions générales suivantes avant d'acheter un produit.

Terms and Conditions of Sale

These general conditions are valid in the Italian territory and generally in the EU territory (France, Belgium, Germany, Netherlands, Spain) and only for our shop present at the following web address
We provide our services in the Italian language (English, French, German, Dutch and Spanish).

These terms and conditions constitute a binding offer to enter into a sales contract under the terms and conditions stated in the product description, and shall apply when we receive payment for the purchase of a product.

The use of our services is only permitted to registered users (users of legal age) with residence or domicile in the territory of Italy (and users from the following European countries: France, Belgium, Spain, Germany, Netherlands) who have reviewed and accepted the Terms of Use and the Privacy and Cookies Policy.

We do not guarantee our services to registered users who enter a destination address outside of the following countries: Italy, France, Spain, Germany, Belgium and the Netherlands.

1. General conditions
The general conditions can be modified at any time, except for the right of withdrawal of the user, in which he will have the right to withdraw by giving notice by e-mail to, see conditions of return.

Continued use of the shop constitutes a manifestation of willingness to accept the general conditions and the purchase of a product is, in fact, a purchase contract.
The conditions are considered valid from the date of the order of a product.
We encourage users to regularly access our store to check for updates to these Terms and Conditions.

2. Key Terms and Definitions
General Terms and Conditions - General Terms and Conditions
Offer and sale - Services - Store
User - the natural or legal person who uses the Site
Registration data - Registration data

3. Registration and use of the account
In order to benefit from the services, it is necessary to register in the Shop through the registration page (not to be confused with the registration page of the real estate portal).
Through the registration form you must enter your first name, last name, email address and password, which will be encrypted and unreadable by us.
Once the customer decides to purchase a product, he/she will be required to provide additional information necessary to complete the sale and to ship the product.
For shipping, a valid physical address must be provided in the following territories Italy, France, Spain, Germany, Belgium and the Netherlands.
For customers, companies with PIVA, we require additional data such as Recipient Code, C:F and PIVA (VAT) to be able to fulfill the tax obligations for the mandatory issuance of the electronic invoice, an invoice that will be sent to the customer through the Interchange System of the Inland Revenue Agency in his tax drawer.

A user registered in is NOT automatically registered in the real estate portal and vice versa, as we are talking about 2 completely different sites with separate databases and different terms of use.

The registration in the shop and in the real estate portal involves 2 different registrations and 2 different logins.

The registration data can only be used by the user and cannot be given to third parties. If the User suspects that his/her access data has been compromised, he/she is obliged to change the access password and to take all measures to prevent this situation from recurring, e.g. by choosing a more secure password.
You guarantee that your registration data is complete, correct and true. The User agrees to indemnify and hold harmless from and against any and all liability, damages, fines or penalties arising from or in any way related to the User's violation of the Shop's registration rules and/or misuse (e.g. improper storage and protection) of the Registration Credentials. All transactions carried out using the registration data are considered to be carried out by the customer.
In the personal area "Account" the User can view and possibly modify open, recently shipped and/or completed orders, as well as manage and save personal data within the limits offered by the system.

We reserve the right to refuse registration to any user who violates applicable law, these Terms and Conditions, or for security reasons.
We reserve the right to take any appropriate action, including not accepting or canceling orders and/or suspending your account, in the event of any irregularities, including orders that are abnormal in relation to the quantity of products purchased or the frequency of purchases made on the site, as well as in relation to improper or suspicious use of gift certificates.
The User may cancel his or her account at any time by sending an email to If the user also uses the same account on the portal, the cancellation request will be effective ONLY for the shop.
For the portal, the user must log in to his account and delete the account using the manual cancellation tool provided by the portal.

4. Operation of the shop - purchase contract
When a new product is added to the Shop, we make a binding offer to conclude a purchase contract on the terms and conditions set out in the product description and the information on the product description page.

Products selected for purchase are placed in "Your Cart". The shopping cart icon in the navigation bar allows you to access the list of products you wish to purchase and make changes at any time. Once you open the "Your Cart" page, enter your personal information and select the payment and shipping methods, all order details will be displayed again on the summary page.

Before submitting your order, you will have the opportunity to review and modify your information (including by using the "Back" function of your Internet browser) or cancel the purchase.

When making a payment, the user is redirected to the order page of our shop or to the website of the provider of the payment system, where he/she should follow the procedure required by the provider, which is intended to verify the identity and authorization to make a payment using the chosen method and instrument.

With the completion of the transaction, i.e. with the successful completion of the payment, the legally binding acceptance of the offer and the subsequent conclusion of the purchase contract is confirmed.

The processing of the order and the transmission of all information necessary for the conclusion of the contract is carried out via e-mail in a partially automated manner. It is the user's responsibility to ensure that the contact email address is correct, valid and active at the time of purchase and remains active until the product is received at the physical address specified as the destination.
The User must then ensure that the e-mail reception is technically active and, in particular, that it is not blocked by the SPAM filter of his/her e-mail inbox.

The store will send the user a confirmation e-mail to the e-mail address provided, which will contain a summary of the product purchased, a detailed indication of the price, the means of payment used, the shipping costs and any additional costs, as well as an indication of the support service.
It is recommended that you keep the e-mail received as proof of purchase or store it on a durable medium;

The order form will be stored in our database for the time necessary to process the order and in any case within the terms of the law. To access your order form, you will be able to consult the "Account / Order History" section, where you will find a list of all orders placed.

Any changes to orders sent after payment will be evaluated and possibly authorized by our store based on the progress of the order status.

5. Conditions of purchase
Products offered in the shop are limited to the quantities offered by our suppliers. We do not guarantee a new presence in the shop if the product has run out of availability.
If the situation occurs that the user has ordered a product that is no longer available, the store will refund the amount paid by the user, including contributions to the costs of processing the order and shipping costs, immediately, and in any case within the period of 14 days from the day after the order was placed. The amount of the refund will be communicated by e-mail and credited to the same means of payment used for the purchase or by bank transfer.

All prices in our shop are in Euro (€) and include VAT.
The store will only process successful orders for which a verified payment has been received and which represents the total amount due, consisting of the price of the product, shipping charges and any other additional costs that may be present.

We reserve the right to refuse orders from users with whom disputes are pending; due to unavailability of products; in case of proposed purchase orders that do not comply with the general terms and conditions or the commercial policy of the shop.

An order cannot be cancelled if the order has already been dispatched by our supplier to the customer's destination address. the customer may make a return within 14 days of receipt of the purchased product. To do so, he/she must follow the cancellation procedures in the relevant section.

6. Payment methods
Payments for products purchased in the shop can be made in the following ways

Payment cards linked to an external provider Shopify Payments
VISA, MASTERCARD, Maestro and American Express credit cards, Apple Pay and Google Pay, whose payments are processed through a secure connection managed by an external payment system partner.
In any case, the credit cards accepted are indicated in the footer of each page of the site and on the product payment page when the final method is selected.

Paypal allows you to pay with your credit/debit card or with your Paypal account. Paying by Paypal is at no additional cost to the customer. If the user chooses PayPal as a method of payment, he/she will be redirected to the website where he/she will make the payment in accordance with the procedure provided for and regulated by PayPal and the terms and conditions agreed between the user and PayPal.
The data entered on the PayPal site are processed directly by PayPal and are not transmitted or shared with us.

Satispay makes it easy to pay for all purchases and does not require a credit card. The user must be a registered and active customer of Satispay to use its services. At the time of payment, the user, who has previously installed or registered and activated a Satispay account, will be prompted to either enter their phone number or frame a QR code, depending on the device from which they are purchasing, after which the application will authorise payment to the store.
Users can pay immediately or in instalments.
Data entered via Satispay is processed directly by Satispay and is not transmitted or shared with us.

Amazon Pay is a service that allows you to use the payment methods already associated with your Amazon account to pay for purchases in our store. To make a payment, you can use any of the methods available in your Amazon account.
At the time of payment, you will be asked to authorise the use of the Amazon Pay system in the manner set out by Amazon.

Klarna: Pay for your purchases in 3 interest-free instalments, by credit, debit or prepaid card. The first instalment will be charged to your card when your order is processed, while the last two will be charged every 30 days. With Klarna you have the flexibility to buy in instalments without interest and without commission. If you choose the payment method provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, payment will be made to Klarna and Klarna's terms of use, data protection and cookie policy will apply.

At the time of purchase, the chosen payment method will be charged only after verification by the credit card issuer, which will give the final authorisation to charge, or in the case of Paypal, Satispay or Klarna after the user has been correctly verified through the procedures required by these services.

7. Warranties
Legal warranty rights for defects apply. Customers must notify us of the non-conformity within a period of 5 days from the date they received the product by sending photos and videos (if possible) to so that we can open a procedure against our partner within the limits of our legal agreements with such partners.
As a consumer, you are required to inspect the product upon delivery for completeness, obvious defects and shipping damage, and report any complaints to us and the shipper as soon as possible. Failure to do so will not affect your statutory warranty rights.
After reporting the defect, the customer may request replacement of the goods and, if applicable, a price reduction.

8. Delivery of products
Please note that products are only delivered to Italy, France, Spain, Germany, Belgium and the Netherlands.
We do not deliver to other countries.
Delivery times are indicated in the description of each product and should be considered as approximate as some products are manufactured or finished by our suppliers at the time of order confirmation.

Our suppliers are located both in Italy and in the EU and non-EU countries, so the various shipments arrive from the country of origin in the shortest possible time, depending on the supplier of the product purchased.
We want to eliminate waste and only handle products that are actually purchased, so we have decided to leave the management of product shipment to the supplier.
We provide a tracking service that allows our customers to independently track the status of their shipments. After order confirmation, our customers receive a tracking number by email. With this number, they can immediately check the progress of their shipment by going to our shop and clicking on the "Track My Package" link in the footer of each page, where they will be asked to provide some information in order to preview the situation.

Deliveries will be made from Monday to Friday during normal office hours, excluding national holidays.
In the event of delivery delays due to force majeure or additional delivery costs due to a change of address or information not provided by the user at the time of purchase, we will contact the user by email to inform them of the delay in delivery time or additional costs.
We cannot be held responsible in any way for delays due to the responsibility of third parties and/or force majeure (e.g. Covid).
Delivery shall be deemed to have taken place when the product is made available to the user at the address specified in the order form.

In the event of non-delivery due to the absence of the addressee at the specified address, the courier shall, in accordance with its own operating procedures, inform the addressee (e.g. by means of a paper notification) and/or repeat the delivery.
If the courier is unable to deliver and/or have the package collected by the addressee, the package will be returned to the sender in accordance with the courier's procedures.

In this case, the customer must contact us by email at to inform us of the non-delivery so that further arrangements can be made. If it is necessary to resend the package, the additional shipping costs will be borne by the customer.
Thirty days after the product has been returned to us, the contract will be considered terminated and the order will be cancelled in accordance with art. 1456 of the Italian Civil Code.

The customer must check the goods on delivery for completeness or obvious defects and report any complaints as soon as possible. Failure to do so will not affect any legal warranty claims.
If the package received shows obvious signs of tampering or alteration, the user must indicate this at the time of delivery by signing the relevant Proof of Delivery (POD) document issued by the carrier. Failure to do so will not give the customer any recourse against our store, which will not be held liable for failure to communicate by signing with reservation.

Delays or advances in delivery cannot be considered as grounds for reimbursement, compensation or indemnity, or for the cancellation of an order in progress.

9. Returns and withdrawal
If the customer (a natural person acting for purposes unconnected with any entrepreneurial, commercial, craft or professional activity) is not satisfied with the purchase of a product, he/she may return the product, stating the reason (we request the reason in order to obtain feedback to improve our product proposal) within 14 days of signing for the delivery of the product, which is done by the customer himself/herself or by a third party, other than the carrier, designated by the customer.
In the case of several goods ordered by the consumer in a single order and delivered separately, the right of withdrawal starts on the day on which the consumer or a third party, other than the carrier, designated by the consumer, takes physical possession of the last good.
Upon receipt of the package, we will refund only the value of the returned products (excluding shipping costs) within 10 - 14 working days (subject to the timing of banks and financial operators used).

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by sending an e-mail to with a clear statement of your decision and follow the active online procedure at the following link "Make a Return".
In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
The product must be returned in an intact condition (e.g. products must be clean, free of scratches, damage, dents, abrasions). The Products must be returned in their original packaging with all accessories, labels, components and illustrative materials included in the original packaging) within 14 days of the date of the notice of cancellation at the Customer's expense to the address indicated by us in the email confirming the cancellation.

The costs and risks associated with the return of the Products shall be borne by the Customer.
In accordance with the Consumer Code, you will be liable for any reduction in the value of the products resulting from handling of the products other than that necessary to determine the nature, characteristics and functioning of the goods. In this case, our shop reserves the right to demand compensation from the user for the depreciation observed.

In order to exercise the right of withdrawal, it is not necessary to insure the goods to be returned against theft and accidental damage in transit. However, since the risk associated with the return of the goods is borne by the purchaser, we invite purchasers who wish to exercise their right of withdrawal to insure the shipment at their own expense for the value indicated in the e-mail confirming the order.
Once the product has been returned, or once it has been verified that the user has arranged for the product to be returned, our shop will reimburse the user as quickly as possible, but only for the value of the product purchased, and will not reimburse the cost of the initial shipment.
The refund amount will be credited to the same means of payment used for the purchase, unless otherwise agreed with the user, within the time allowed by the means of payment itself.

The right of withdrawal is excluded in the case of the sale of made-to-measure or customised products or products which, by their nature, cannot be returned or are liable to deteriorate or expire quickly, or sealed products which, for reasons of hygiene or health protection, cannot be returned and have been opened after delivery, or products which, after delivery, have been mixed with other goods due to their consistency.

If the customer is a PIVA user who has been invoiced for the purchase of the product, the right of withdrawal does not apply.

National rules on the right of withdrawal do NOT apply to small contracts (Article 47(2) of the Consumer Code). For the purpose of qualifying a "small contract", the limit under national law is EUR 50, in line with EU law.

The right of withdrawal provided for in the Consumer Code concerns only the consumer. The term "consumer" is defined in Art. 3 lett. A D. Lgs. 206/05: "Consumer or user: a natural person acting for purposes unconnected with his or her entrepreneurial, commercial, craft or professional activity". Therefore, the holder of a VAT number, who is a professional and not a consumer, cannot exercise the right of withdrawal provided for in the Consumer Code.

Returning a damaged product
If, on delivery, you find that the packaging is not intact, damaged, damp or in any way altered, you must write the words "GOODS SUBJECT TO INSPECTION" on the courier's waybill, specifying the damage suffered during transport.
If the courier's document is signed without the word "RESERVE", you will unfortunately not be able to dispute any damage found on the products.

10. Limitation of Liability
We undertake to correct any errors in the description of the products as quickly as possible. We receive basic information from our suppliers, therefore if there are specifications or information that we have not thought to ask for, through the reports received from users we are committed to adding details by requesting them in turn from our suppliers, in order to offer the most complete view possible on the product present in the shop
We are not responsible for any damage of any nature resulting from the installation and/or use of the product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in the event of damage resulting from unforeseeable circumstances or force majeure.
We cannot be held responsible for failure to fulfill any of the obligations deriving from the contracts subject to the General Conditions in the event that the failure is caused by unforeseeable circumstances and/or force majeure, including, by way of example, natural disasters, terrorist acts, network malfunctions and/or blackouts.

11. Intellectual property and site content
The contents of the shop such as, by way of example, images, drawings, figures, logos and any other material, in any format, published on the Shop, including menus, web pages, graphics, colors, schemes , the tools, characters and design of the website, the layouts, methods, processes, functions and software are protected by copyright and any other intellectual property rights of and of other rights holders. The reproduction, modification, duplication, copying, distribution, sale or in any case exploitation of the images or contents of the Shop is prohibited unless previously authorized in writing by us. Any use of the contents of the Site for commercial and/or advertising purposes is also prohibited.
All other distinctive signs that distinguish the products sold are registered trademarks of their respective owners and are used by our Shop thanks to commercial agreements.
Any use of the distinctive signs mentioned above does not comply with the law and, as unauthorized, is prohibited.
The user may not alter, change, modify or adapt the Shop, nor the material made available for its use.

12. Provisions on Gift Vouchers offered by the shop
The following provisions apply to all vouchers offered by our Shop.
Vouchers can only be used for the purchase of goods and cannot be combined, cannot be applied to shipping costs, are not refunded in cash or money, nor do they accrue interest.
Lost vouchers will not be refunded or re-submitted.
Vouchers have a fixed validity. Once the deadline for use has passed, the voucher is no longer valid.

13. Jurisdiction, applicable law and competent court
The relationships between and users are governed by Italian law and jurisdiction, on the basis of which these General Conditions must also be interpreted.
Except as provided by non-derogable laws, the Court of Novara will have exclusive jurisdiction to resolve any dispute regarding these General Conditions and the relationships regulated by them.

14. Validity of these General Conditions
These General Conditions of Service will be considered applicable, where compatible, even in the event of further, different and specific agreements relating to paid services. may however unilaterally make changes to these General Conditions at any time by communicating them on its web platform.

The user is asked to print a copy of the General Conditions and\or store them on a durable medium.
The provisions contained in the Legislative Decree will be applicable. n. 206 of 6.9.2005 (“Consumer Code”), in addition to those generally applicable to the type of service provided pursuant to Legislative Decree. n. 70 of 9.4.2003 on information society services and electronic commerce.
The Service provider is 2wayagency di Andrea Greco, VAT number 02058880036 registered at the Chamber of Commerce of Novara at no. 212909 main office in Novara, 28100, Italy, via Alfredo Concia 2A, e-mail:

This Terms and Conditions was last modified on 9 January 2024
This is a translation of the original text which was edited in the Italian language.